Products may be returned for a refund within 30 days upon receiving items. After 30 days, all purchases are final. However, items not in current stock, special ordered items, or items shipped directly from the factory overseas are not eligible for return.
All returns must be accompanied by an RMA form and any photographic evidence in case of damage or defective. RMA must be pre-approved by Etherium Lighting before returning product.
All returns must be in the original packaging, unused, and in as-new re-sellable condition. Items or packaging that have been altered or customized are not eligible for return.
Seller reserves the right to reject any returned items that does not meet our guidelines. Shipping charges are non-refundable. Buyer will be responsible for return shipping cost and any damages incurred in transit during the return. Buyer will be responsible for transportation/disposal of any returns rejected by the seller.
Refunds for all returned items may take up to 60 days to process after the return items are received. Products accepted for return will be credited at the prices prevailing at the time of shipment, or at the time of return, whichever is lower.
All returns are subject to a 20% restocking fee. Freight Allowance Freight will be prepaid and allowed by seller on a case by case basis and must be approved in writing. Freight charges will be determined and billed separately for all orders that have not been approved for freight allowance.